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Guest Services?

Inbound Marketing


Here in Guest Services, we answer questions on every aspect of the Club, our Promotions and Events, and we make and change reservations.

We work very closely with the Casino Hosts and Executive Hosts...

... So we use PowerHost as well!

  • View and make Notes E.g. Note the reservation number.
  • View and add Preferences e.g. Prefer non-smoking room.
  • Receive Tasks from the Hosts e.g. Make a Reservation.
  • Create a Tasks for a Host e.g. Call an unhappy Player.


Outbound Marketing


The Marketing Team can upload a list of Players for an out-bound campaign:

  • PowerHost assigns Tasks to each of us.
  • We see who we need to call.
  • We call the Players to invite them to an Event or to encourage them to participate in a Promotion.
  • The Guest Services Manager can see if we are making those calls.

PowerHost is $20 per month per Guest Services user.

For more information, please contact Paul Cutler at 561.860.2621 or pcutler@harvesttrends.com.