ABOUT SUPPORT

How do I contact support?

Call: +1 877-277-5661 Monday - Friday, 9:00 AM - 6:00 PM EST US or Email:

ABOUT PRICING

What is the price?

The price is based on your number of slot/gaming machines. You can pay month-to-month or save money by paying for a year in advance. The products are affordable for every size of casino.

Are there additional per-user fees?

Each pricing plan includes a number of users. Beyond this number of users, there is a charge per user per month.

What are the additional costs?

None. There are no additional costs for hardware, software or support because this is a software as a service (SaaS). We train you via the internet for free, and only charge if you want us to come onsite.

What is software as a service (SaaS)?

We have invested our time and money in the Oracle software, the computer servers, and the people to keep it all running, so that you don't have to! "Software as a service" means you only pay a monthly fee to use the product.

We already have a datamart or data warehouse...

Are your business partners able to answer their own questions or do they have to wait on someone to run SQL queries for them? We can create compelling dashboards against your existing data architecture that enables business users to visualize their data and answer their own ad hoc questions.

Why do you use Oracle software?

Harvest Trends uses Oracle Business Intelligence Enterprise Edition (OBIEE) which is very powerful and robust, yet easy to use, and available in 28 languages.

ABOUT SECURITY

Your data is safe and secure

Our state-of-the-art computer servers are hosted at data centers that are SAS 70 Type II Certified. Our product software and infrastructure is updated regularly with the latest security patches. Our network is protected by an enterprise-class firewall with SSL encryption to keep your data safe.

      

Your data is anonymous

patron trends only needs the loyalty account number, city, state, and country, and does not have to accept the name and full address.

ABOUT FUNCTIONALITY

Can I load data from multiple locations?

Yes. Other people can submit their files online at harvesttrends.com, and you can view all their data in detail or as a consolidated summary. This is ideal if you currently receive spreadsheets from multiple people, casinos, hotels, offices, outlets, regions, properties, franchisees or agents.

Are your products available in different languages?

Yes. Each person can choose one of 28 languages in which to view their dashboards.

How do I learn more?

Contact Jackie Parker at jparker@harvesttrends.com for a 30 minute demo.