Casino Host Goals

A structured approach to Player Development. 

Read this book and you will have a road-map for success as you create or improve your Player Development program. It belongs on the shelf of any Casino Executive who wants to drive revenue from a structured approach to PD.

Why set goals?

As managers, we set goals so that employees are crystal clear on their priorities and how to allocate their time. Without clear goals, Hosts face a daily dilemma of how to divide their time between reacting to who is here, and reaching out to who is not here.

This book is based on our 9 years of experience of helping Player Development managers use our solution, PowerHost, to implement Casino Host Goals.

The gaming industry has become extremely competitive. The Player Development (PD) team must balance reactive customer service skills with proactive sales skills; and setting Host Goals is the way to drive this behavior.

  • Attract and retain new valuable players,
  • Maintain and grow existing players, and
  • Re-activate players that have disappeared or declined.

For your Player Development team to drive revenue, you have to set the targets and provide all of the tools and techniques that will ensure success. This book is written from experience, and you will benefit from the hits and misses of your peers!

Buy now from Amazon for just $21.

Or attend a web-based demo of PowerHost and receive a free copy! Contact Paul at pcutler@harvesttrends.com

 

How to Become a Casino Host

The role of Casino Host is fast-paced and very challenging. If you are a life-loving, upbeat, people-loving, go-getting, glass-half-full person, then you are going to go a long way in Player Development and that can lead you all over the Country if not the World.

If you want to become a Casino Host then buy this booklet before you apply. The booklet explains the job, shows you how to refine your resume, and prepare you for the interview, by explaining lots of the interview questions.

You don’t have to work in a Casino to apply to be a Host but you do need experience in customer-service. This booklet will show you how to relate, and explain, your existing experience in a relevant way.

Invest in your future and buy this booklet to help you to prepare to Ace the interview.

If you would prefer to take an on-line class with the same good advice as the book, then click here to enroll in How to Become a Casino Host.  Enter promo code AMAONE for a 25% discount to $12.

Are you already a Casino Host? Take a look at free articles at playerdevelopment.casino